Most common
reasons are
service/product not
rendered.
52%
Chargeback across
total revenue loss
Company Introduction
CHARGEPIE LIMITED
ChargePie Limited (“CHARGEPIE") is headquartered in
Hong Kong, which is a company specializing in providing
cross-border payment technical services and risk control
and compliance solutions.
Since its establishment in 2023, CHARGEPIE has quickly
become a leader in the industry's early warning service
for refusal to pay. With a deep cross-border resource
background, we have continuously expanded our service
areas and helped more than 200 cross-border DTC
merchants effectively reduce the risk of refusal to pay.
The number of early warning pens processed every
month is as high as more than 300K.
In terms of service, CHARGEPIE always adheres to the
principle of taking customers as the center. We work
closely with Verifi and ethoca, the leading providers of
payment products in the industry, and provide customers
with excellent service experience by using RDR and
Ethoca, two accurate early warning tools for non-
payment. Our service not only pays attention to the
basic information such as the amount, time and place of
the transaction, but also guides customers to dig deep
into the key information such as the buyer's credit
record, so as to evaluate the risk of non-payment of the
transaction more comprehensively. By timely warning
and actively responding to potential problem
transactions, we help merchants reduce the possibility of
actual refusal to pay, maintain good relations with
buyers, and enhance the overall shopping experience.
In order to ensure service quality and response speed,
CHARGEPIE provides all-weather and uninterrupted
service support. Whenever a customer asks a question,
our customer service team will give a reply within 5
minutes to ensure that the problem is solved quickly.
With excellent service and strong partner network, we
provide solid and reliable service support for cross-
border DTC merchants. In addition, CHARGEPIE has
established cooperative relationships with many well--
known payment platforms such as Stripe and Checkout,
providing merchants with more diversified payment
solutions. Through close cooperation with these
platforms, we constantly optimize and improve the
service system to help merchants develop steadily in the
global e-commerce market. At the same time, we will
also enhance the popularity of CHARGEPIE through well-
known cross-border information integrated platforms
such as Hugo and AMZ123, so as to provide high-quality
early warning services for more DTC merchants,
effectively help them reduce the risk of refusal to pay
and improve the success rate of transactions.
In short, CHARGEPIE is committed to providing
professional and efficient early warning service for
cross-border independent station merchants. Through
the strong alliance with well-known partners, we help
merchants reduce the risk of non-payment and improve
the success rate of transactions.
In the future, CHARGEPIE will continue to give full play
to its professional advantages and partner resources,
become the preferred partner of more merchants, and
move towards a better future together.